Terms
These terms are the agreement between you and Flutura Ltd for use of the Flutura platform.
By creating an account you accept them, along with our Privacy Policy.
For questions about these terms, contact us at support@flutura.appLast updated: 24 September 2026
Flutura Ltd, a company registered in England and Wales.
7 Craven Terrace, Pole Lane, Darwen, England, BB3 3FW
Company number 16205296
support@flutura.app
Flutura is software for CBT therapists: session recording and note drafting, protocols, worksheets and outcome measures, in one place.
You need to be 18 or over and able to enter a contract.
Flutura is built for qualified CBT therapists, therapy trainees on placement, and the institutions that teach and supervise them. It is provided in the United Kingdom, for practitioners working in the United Kingdom.
Clients do not hold their own accounts. They take part through a therapist who invites them.
Keep your registration details accurate and up to date.
Your login is yours. Keep it to yourself, and do not share an account with another practitioner.
You are responsible for what happens under your account. If you think someone else has reached it, tell us at support@flutura.app and we will help you secure it.
Flutura is one plan. £1 for your first 30 days, then £29 a month or £299 a year.
Your first 30 days cost £1. After that your subscription renews automatically at the rate you chose, until you cancel. You can cancel any time in one click, from your account.
Prices are in pounds sterling and include any applicable tax unless we say otherwise. We will give you at least 30 days’ notice by email before any price change, and you can cancel before it takes effect.
Payments are not refundable except where the law says otherwise.
You are the data controller for your clients’ data. Where an institution holds the licence, that responsibility is the institution’s. Flutura is the processor in both cases, acting on the controller’s instructions.
That means you decide what goes into Flutura, how long it stays, and who sees it. It also means the duties a controller owes a client under UK GDPR are yours: lawful basis, consent where you rely on it, and answering their requests.
We will not use your client data for anything except providing the service to you. The Privacy Policy sets out exactly what that involves.
These are the terms UK GDPR Article 28 requires between a controller and a processor. They apply to every Flutura account, so there is no separate agreement to request or sign.
What we process, and for how long. We process your clients’ personal data, including health data, for as long as your account is open, so that Flutura can record sessions, draft notes, hold client records, and run protocols, worksheets and outcome measures. The people whose data this is are your clients, and the people you invite on their behalf.
We act on your instructions. We process your clients’ data only on your documented instructions, which are these terms and your use of the product, unless the law requires otherwise. If we think an instruction breaks data protection law, we will tell you.
Confidentiality. Everyone at Flutura who can reach personal data is bound to keep it confidential.
Security. We keep the measures set out in the Privacy Policy, and they meet what Article 32 requires.
Other processors. We use the processors described in the Privacy Policy. You authorise them. If we add or change one, we will tell you at least 30 days before it takes effect, and you may object on reasonable data protection grounds. If we cannot resolve your objection, you can end your subscription.
Helping you meet your duties. We will help you answer your clients’ data rights requests, and help you with security, breach notification and data protection impact assessments, taking into account what we know and what the product can do.
Telling you about a breach. If there is a breach affecting your clients’ data, we will tell you without undue delay after we become aware of it, and give you what you need to make your own report.
Getting your data back, and deletion. You can export at any time, as clause 11 describes. When your account ends, we delete your clients’ data on the timetable in clause 11 and in the Privacy Policy, unless the law requires us to keep it.
Showing our working. We will give you the information you reasonably need to satisfy yourself that we are meeting these terms.
Transfers. Session audio and the transcript made from it are processed in the United States, as the Privacy Policy sets out, under the transfer mechanisms UK GDPR requires. Everything else stays in the UK.
Do not use Flutura to:
If you do, we may suspend your account. Clause 12 says how.
Flutura supports your clinical work. It does not replace your judgement, and it is not a medical device.
The protocols, worksheets and measures in Flutura are professional tools. Deciding whether one is right for a particular client is your call, not ours.
Notes drafted from a session are a draft until you review and sign them. The system fills each section from what was said and leaves a section empty when it cannot ground it. You are responsible for the clinical record you sign.
Flutura is not an emergency service and does not monitor for risk in real time. Risk flags in a note are there to support your review, not to replace it.
The software, its design and our own content belong to Flutura Ltd and our licensors.
What you put in stays yours. Your notes, your clients’ records and anything you upload remain yours. You give us permission to host and process it for the sole purpose of providing the service, and that permission ends when the data is deleted.
We will not disclose your confidential information, and you will not disclose ours, except where the law requires it or the other party agrees.
We work to keep Flutura available and we do not promise it will never be unavailable. Maintenance, upgrades and faults happen. Where we plan work that will interrupt the service, we will tell you in advance where we reasonably can.
You can cancel any time in one click, from your account. Your subscription runs to the end of the period you have paid for.
You can export your data whenever you want, from Settings. Flutura packages your client records and your account data into a single download and emails you the link. The link stays live for 7 days. Session recordings are not included in the export; they remain available in your account for as long as it is open.
If you close your account, you have 30 days. During that time you can still sign in to export your data, or to change your mind. After that, write to support@flutura.app and everything is permanently deleted.
We may suspend or close your account if you break these terms in a way that matters, if payment fails and stays unpaid, or if we are required to by law.
Except where the law or a serious breach makes it impossible, we will warn you first and give you a chance to put it right. We will always give you a way to export your clinical records before access ends, because they are your professional obligation as much as your property.
Every account holder gets 90 days’ notice by email. Export works throughout that period, and for 30 days after the service ends.
We provide Flutura with reasonable care and skill.
Beyond that, and beyond the rights the law gives you that cannot be excluded, Flutura is provided as it is. We do not warrant that it will be uninterrupted, error free, or fit for a purpose we have not agreed with you in writing.
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
Otherwise, and to the extent the law allows:
We may update these terms. The date at the top tells you which version you are reading. If a change materially affects you, we will tell you by email or in the app at least 30 days before it takes effect, and you can cancel before then if you do not accept it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Flutura Ltd
7 Craven Terrace, Pole Lane, Darwen, England, BB3 3FW
support@flutura.app